These Terms and Conditions apply to services by Taylor Interiors for the provision of Services to customers (“You” or “Your”). Please read them carefully and ensure that you understand and agree to them.
Please note that much of Our work involves bespoke or made-to-measure items which are manufactured to Your specific requirements. Once work has started on such items, You may not be able to cancel without incurring costs, except where the items or Services are faulty or not provided with reasonable care and skill. Your statutory rights are not affected.
Definitions & Interpretations are attached in Schedule 1.
1. Whereas:
1.1 Any reference to “writing”, and any similar expression, includes a reference to electronic communications sent by e-mail or text message, or other electronic means.
1.2 Each reference to a statute or provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time.
1.3 Each reference to “these Terms and Conditions” is a reference to these Terms and Conditions.
1.4 Each reference to a Schedule is a reference to a schedule to these Terms and Conditions.
1.5 The headings used in these Terms and Conditions are for convenience only and do not affect the interpretation of these Terms and Conditions.
1.6 Words signifying the singular number will include the plural and vice versa.
1.7 References to any gender will include any other gender.
1.8 References to persons, unless the context otherwise requires, include corporations.
1.9 Unless expressly agreed in writing, Taylor Interiors is not acting as Principal Contractor or Principal Designer under the Construction (Design and Management) Regulations 2015. You (the client) remain responsible for ensuring compliance with CDM requirements and for appointing any duty-holders required under these regulations.
2. Information about Us
2.1 Taylor Interiors is a company whose address is 4 The Grove, Burslem, Stoke-on-Trent, ST6 1BL (The Trader”, “Us” or “We”)
2.2 Our contact details are: by telephone - 07807 045 062, or by way of email to steve@taylor-interiors.co.uk.
3. Orders
3.1 When making an Enquiry, you should set out, in detail, the Services required. Details required include the location of the Property, the number and type of rooms in which work is required, and the type(s) of services (e.g. fitting, fabrication etc.).
3.2 We will contact You to discuss Your Enquiry, and where needed, arrange a visit to assess the Property. After that assessment, We will issue a Quotation and send it to You by email. The Quotation will set out the Services, the fee, and any Deposit required.
3.3 Before You accept the Quotation, You may request changes to the scope of the Services. If changes are requested, We may issue an amended Quotation reflecting those changes.
3.4 You may accept a Quotation by confirming acceptance in writing and paying any required Deposit. Once You accept the Quotation and pay the Deposit, a binding Agreement is formed.
3.5 If You wish to make any change/s to Your project after accepting the Quotation, please contact Us and We will tell You whether or not the change/s can be accommodated. We will tell You of any changes to the fees payable as a result and We will provide a revised Quotation where We decide that We can accommodate the change/s that You requested. You may then accept that revised Quotation.
4. Deposit
4.1 If a design visit is required, we reserve the right to charge a fee of up to £100. This fee will be deducted from the Fee if You proceed with the Services. If you decide not to proceed, this fee is non-refundable.
4.2 At the time of accepting the Quotation or not more than 48 hours thereafter, depending on the nature of the work and any Materials/Products required in advance, You may be required to pay Us a Deposit of up to 50% of the fee. No Agreement will come into effect until the Deposit has been paid.
4.3 For certain projects, including kitchen refits, flooring, tiling, or renovation works, We may need to order Materials/Products in advance. Where this applies, We may require a separate materials deposit or staged payments to cover the cost of such items. We will notify You of these requirements in advance in the Quotation.
4.4 If You cancel the Services, We may retain some or all of the Deposit to cover the cost of Materials/Products already ordered or purchased, time spent on design, planning or preparatory work, and any net loss suffered by Us as set out in Clauses 10, 11 and 12. Where Our loss exceeds the Deposit, We may invoice You for the shortfall.
5. Fees and Payment
5.1 The Quoted Fee will include the price payable for the Services and for the Materials/Products that We estimate are required. The Quotation is based on the information and conditions visible at the time of assessment and may be subject to variation in accordance with Clause 5.2.
5.2 We will, where reasonably possible, use only the Materials/Products (and quantities of Materials/Products) set out in the Quotation. However, because a Quotation is based on the information and conditions visible at the time of assessment, the fee may need to change if additional Materials/Products or labour are required due to hidden defects, site conditions, inaccurate information, or any changes requested by You. We will notify You of any required variation and will not proceed without Your written agreement (including email or text).
5.3 If the price of Materials/Products or services that We need to procure increases during the period between Your acceptance of the Quotation and the Start Date, We will inform You of the increase and if You do accept the revised price, You may cancel the Agreement and receive a refund of sums paid, subject to clauses 10 and 11.
5.4 The Quoted Fee and the Final Fee are exclusive of any VAT chargeable. If the rate of any such VAT changes, We will adjust the amount of VAT that You must pay - if applicable.
5.5 For certain projects, including kitchen refits, tiling, flooring, plastering, decorating and renovation works, We may require staged or interim payments. Any such arrangements will be set out in the Quotation. Payment is due within 48 hours of receipt, and no work will continue where a staged or interim payment is overdue.
5.6 We only accept payment via BACS, as per the invoice.
5.7 If you fail to make payment by the due date, we reserve the right to charge interest on overdue invoices at a rate of 8.0% over the Bank of England base rate, as well as any statutory compensation, from the date the invoice became overdue until payment is made, and the account is settled.
5.8 If we are required to obtain legal advice and/or issue proceedings to recover any fees or disbursements, and we are successful in such proceedings, you agree that you will pay our advisory and/or legal costs of such proceedings even if the amount claimed is suitable for the small claims track.
5.9 In the event of a dispute, we are willing to consider Mediation or Arbitration. The cost of the proceedings, disbursements, facilities, and fees is to be split equally between the parties. However, subject to the applicable Arbitration legislation, the Arbitrator may determine who shall be responsible for the costs of the Arbitration and shall set out that determination in any Award.
6. Provision of Services
6.1 We will provide the Services in accordance with the specifications set out in the accepted Quotation and in the Agreement (as may be amended by agreement between You and Us from time to time).
6.2 For certain works, including kitchen fitting, bespoke joinery, or renovation works, We may provide sketches, plans, drawings, diagrams or similar documents. Any such material is illustrative only and does not constitute a detailed design, structural assessment, or guarantee of a specific result. Where drawings are provided, You must review, approve and return them before work can begin.
6.3 We will use reasonable endeavours to ensure that the Materials/Products We use match those chosen by You. There may be slight variations to the Materials/Products due to natural characteristics, manufacturing differences, photographs, catalogues, or other supplier changes. Material/Product packaging may also vary. If different Materials/Products are required due to non-availability, We will not proceed without contacting you for approval in advance.
6.4 The responsibility (sometimes referred to as the “risk”) for the Materials/Products remains with Us until they have been delivered to the Property, at which point it will pass to You. You will own the Materials/Products once We have received payment in full for them.
6.5 We will ensure that all Materials/Products comply with any relevant standards and are in a satisfactory condition at the time of use.
6.6 We will ensure that the Services are performed with reasonable care and skill and to a reasonable standard which is consistent with best trade practice for the type of work involved.
6.7 We will ensure that We comply with all relevant codes of practice that may apply from time to time, voluntary or otherwise.
6.8 We will dispose of general waste arising from Our works unless otherwise stated in the Quotation. Removal of construction waste, old kitchen units, tiles, flooring, plaster, or debris requiring a skip or specialist disposal may incur an additional charge unless included in the Quotation.
6.9 We will take reasonable care to avoid damage to the Property while providing the Services and will make good any damage We cause. We may instruct You to take reasonable steps to protect or clear areas where We will be working. We will not be liable for damage arising from latent defects, existing structural weaknesses, pre-existing damp, defective plaster, old pipework, unsafe electrics, or Your failure to follow Our instructions.
6.10 Where Services last for more than one working day, We will leave the Property in a tidy condition where reasonably possible and minimise disruption. Tools and materials will be stored safely or removed at the end of each working day where practicable.
6.11 (Bespoke Goods Only) We reserve the right to make any changes in the specification of the Bespoke Goods that may be required to conform to any applicable safety or other legal or regulatory requirements without notice.
6.12 (Bespoke Good Only) Where You order Bespoke Goods, We will manufacture or alter those items to Your specifications. We accept no responsibility for errors arising from incorrect measurements, specifications or information provided by You.
6.13 (Bespoke Goods Only) Bespoke Goods cannot be returned if incorrect information is provided by You.
6.14 Where the project scope, costs or timeline change due to client instructions, site conditions, hidden defects, structural issues, delays caused by other contractors, or any circumstances outside Our control, We reserve the right to revise the fees, specification and timetable. No variation is binding unless agreed in writing.
7. Your Obligations
7.1 If any consents, licences, approvals or permissions are required from landlords, freeholders, building control, planning authorities, management companies or other third parties, You must obtain them before We begin providing the Services. We will not be responsible for any delay, cost, or issue arising from Your failure to obtain such consent.
7.2 You must ensure that all areas where We are to work are cleared of furniture, appliances, possessions and other moveable items before the Start Date, unless We agree otherwise. We will not be responsible for damage to items left in the work area. We reserve the right to charge an extra fee to clear the work area.
7.3 You must ensure We have safe, uninterrupted access to the Property at the Agreed Times to carry out the Services. Any delay caused by lack of access may incur additional charges.
7.4 You may either give Us a set of keys to the Property or be present at the Agreed Times to give Us access. Any keys provided will be kept safely and securely by Us.
7.5 If You do not provide access to the Property, do not prepare the site as required, or otherwise make it impossible or unsafe for Us to provide the Services without good reason, We may charge for wasted visits, time lost or any additional costs incurred.
7.6 You must ensure We have access to working electrical outlets, lighting, and hot and cold running water for the duration of the works. Any temporary site services required for the job (e.g. lighting, power extensions, working space) must be arranged by You unless expressly included in the Quotation.
7.7 You must notify Us in advance of any known risks or issues at the Property, including but not limited to: asbestos, hazardous materials, structural weaknesses, damp, mould, defective plaster, leaks, unsafe electrics, vermin, or any other matter that may affect the performance of the Services.
7.8 You confirm that You have carried out Your own due diligence before instructing Us and have not relied solely on any Estimate, opinion or informal advice provided by Us. For renovation work, You are responsible for obtaining any structural, electrical, gas or building control advice where appropriate.
7.9 Where We recommend or refer other tradespeople or contractors, those individuals or companies are engaged by You directly. They are not subcontractors or employees of Taylor Interiors unless expressly agreed in writing. We do not accept responsibility for the performance, delays, damage, or any losses arising from their acts or omissions.
7.10 You must ensure that areas adjacent to the working area (including walls, floors, fixtures and fittings) are adequately protected. We will take reasonable care, but We are not responsible for minor scuffs, dust, or cosmetic marks that are incidental to renovation or decorating work.
7.11 Where You supply Your own fixtures, fittings, appliances, flooring, tiles, paint or materials, You are responsible for ensuring suitability, quality, accuracy of measurements and availability. We cannot accept liability for delays or additional costs caused by defective or unsuitable client-supplied materials.
7.12 You must inform Us promptly of any issue or concern during the works. Failure to raise issues at the time may result in additional charges to rectify items that could have been resolved earlier in the process.
8. Complaints and Feedback
8.1 We always welcome feedback from Our customers and, while We always use all reasonable endeavours to ensure that Your experience as a customer of Ours is a positive one, We nevertheless want to hear from You if You have any cause for complaint.
8.2 If You wish to complain about any aspect of Your dealings with Us, please contact Us as per Clause 2.
8.3 You agree to give Us a reasonable opportunity to investigate and respond to any concerns or complaints before posting public statements, including but not limited to social media posts, online reviews (e.g. Google or Trustpilot), or forum commentary. We aim to resolve all issues professionally and fairly. In the event that You publish or disseminate statements that are false, malicious, or misleading, and which cause reputational harm or loss, We reserve the right to pursue appropriate legal remedies, including recovery of legal fees and costs incurred in defending Our business reputation.
9. Changing the Installation Date
9.1 If You request to change the Start Date, We will endeavour, where reasonably possible, to agree a revised Start Date with You. However, alternative dates may not always be feasible due to existing bookings, supplier lead times, or the nature of the work. If You request a change to the Start Date within 7 days of the agreed date, or if a change disrupts Our schedule, a charge of £100 may apply.
9.2 We may need to change the Start Date or pause the Services where: (a) Materials/Products are delayed or unavailable; (b) the Property is not ready for the works (including works by other contractors not being completed in time); (c) access to the Property is not available; (d) unsafe or unsuitable conditions are identified (such as asbestos, damp, defective electrics, leaks, structural issues or similar); (e) adverse weather conditions affect exterior or dependent works; or (f) events outside Our reasonable control occur.
We will notify You as soon as reasonably possible of any required change. Any revised dates will be agreed upon between both parties.
9.3 Where delays are caused by You, other trades engaged by You, or site conditions outside Our control, We reserve the right to charge for wasted visits, lost time, delay, re-attendance, and any additional costs incurred. Any such charges will be notified to You in advance where reasonably possible.
10. Cancellation of Contract During the Cooling Off Period (Consumers only)
10.1 If the Agreement is formed off-premises or at a distance, You may have a statutory right to cancel the Agreement within 14 days of the date You accept the Quotation and pay the Deposit (“Cooling Off Period”).
10.2 If You wish Us to begin providing the Services during the Cooling Off Period, You must make an express request in writing (email or text is sufficient). By making this request, You acknowledge that if You then cancel during the Cooling Off Period, You must pay Us for: (a) all Services performed up to the date of cancellation; and (b) any Materials/Products purchased, ordered, or manufactured for You, including Bespoke Goods.
10.3 To cancel the Agreement during the Cooling Off Period, You must notify Us in writing using the contact details set out in these Terms and Conditions. Your cancellation will take effect on the date We receive Your written notice.
10.4 If You cancel during the Cooling Off Period before We begin providing the Services and before We purchase or manufacture any Materials/Products, You will receive a full refund of all sums paid, including the Deposit where applicable.
10.5 If You cancel during the Cooling Off Period after We have begun providing the Services or after Materials/Products have been purchased or manufactured, We may deduct from any refund: (a) the value of the Services performed up to the date of cancellation; and (b) the cost of any Materials/Products purchased, ordered, or manufactured for You (including Bespoke Goods which cannot be reused or resold).
10.6 Where a refund is due, We will issue it within 14 calendar days of receiving Your cancellation notice, using the original method of payment unless We agree otherwise.
11. Cancellation Outside of the Cooling Off Period
11.1 If You cancel the Agreement after the Cooling Off Period has expired (or where the Cooling Off Period does not apply), You will be liable for: (a) the cost of all Services already carried out; (b) the cost of all Materials/Products purchased, ordered or prepared for the project; and (c) any additional losses or costs incurred by Us as a result of the cancellation. For the avoidance of doubt, this applies to all Services We provide, including kitchen fitting, tiling, flooring, plastering, painting and decorating, and renovation works.
11.2 Where the Agreement includes Bespoke Goods, cancellation is not possible once production or ordering of those Bespoke Goods has begun. No refund will be due for any Bespoke Goods which cannot be reused or resold. This does not affect Your statutory rights relating to defective goods or services.
11.3 If work has not commenced and no Materials/Products have been purchased, We may, at Our discretion, consider whether any refund of the Deposit is appropriate. We are not obliged to refund any part of a Deposit where We have allocated diary time, declined other work, undertaken design or preparatory work, or incurred administrative or project-related costs.
11.4 If You cancel after We have purchased Materials/Products or begun any preparatory work, We may retain all or part of the Deposit and may invoice You for any shortfall between the Deposit and Our actual net loss. Any such invoice must be paid in accordance with Clause 5.
11.5 If Bespoke Goods (whether complete or partially complete) can still be delivered and You wish to take delivery, You may do so upon payment of a delivery and handling fee of £100. Cancellation of the Agreement does not remove this fee.
11.6 If We need to terminate the Agreement before the Start Date due to unavailability of labour, materials, or an event outside Our reasonable control, We will inform You as soon as possible. We will refund the Deposit and any other sums paid within 14 calendar days, unless We have already purchased Materials/Products or undertaken chargeable preparatory work, in which case We may deduct reasonable costs before issuing any refund.
12. Termination
12.1 You may terminate the Agreement with immediate effect at any time by giving Us written notice if:
12.1.1 We have materially breached the Agreement and failed to remedy that breach within 30 days of You requesting in writing that We do so;
12.1.2 We enter into liquidation, administration, or have a receiver appointed over Our assets;
12.1.3 You and We have been unable to agree on a revised Start Date in accordance with Clause 9;
12.1.4 We are unable to provide the Services due to an event outside Our reasonable control in accordance with Clause 14;
12.1.5 We fail to attend the Property on the agreed date(s) without a reasonable explanation, and fail to rectify this within a reasonable period.
12.2 We may terminate the Agreement with immediate effect by giving You written notice if:
12.2.1 You fail to make any payment when due under Clause 5, including any staged or interim payment, and do not remedy that failure within 7 days of receiving written notice from Us;
12.2.2 You materially breach the Agreement and fail to remedy that breach within 30 days of Us requesting in writing that You do so; 12.2.3 You and We have been unable to agree on a revised Start Date in accordance with Clause 9; 12.2.4 You do not provide Us with access to the Property or otherwise prevent, obstruct, or delay the performance of the Services, including where other contractors are occupying or blocking work areas, and We have been unable to re-arrange the works under Clause 7.5; 12.2.5 Conditions at the Property are unsafe or unsuitable for the Services and You fail to make them safe or suitable within a reasonable time after being notified. We may terminate the Agreement with immediate effect by giving You written notice if:
12.3 For the purposes of this Clause 12, a breach will be considered material if it is significant in its consequences to the terminating party. Whether a breach is caused by accident, mistake, or misunderstanding will not prevent it from being considered material.
12.4 If the Agreement ends:
12.4.1 Where You terminate under Clause 12.1, We will refund any sums paid for Services not yet provided, except that We may deduct reasonable compensation for any net costs We have incurred as a result of Your termination, including: (a) the cost of Materials/Products ordered, purchased or prepared; (b) time allocated to Your project which cannot reasonably be re-booked; (c) design, planning, preparatory work or administration already carried out; (d) any other direct losses arising from Your termination.
12.4.2 Where We terminate under Clause 12.2, We may retain all or part of the Deposit and may invoice You for: (a) all Services provided up to the termination date; (b) the cost of Materials/Products purchased, ordered or prepared; (c) any wasted time or attendance; (d) any net loss suffered due to Your breach. Any sums invoiced must be paid in accordance with Clause 5.
12.4.3 If We have commenced the Services or purchased Materials/Products, You will not be entitled to a full refund.
13. Effects of Termination
13.1 If the Agreement is terminated for any reason:
13.1.1 Any Clauses which, either expressly or by implication, are intended to continue after termination will remain in full force and effect. This includes (but is not limited to) Clauses on payment, liability, indemnity, cancellation costs, waste and materials charges, complaints, confidentiality, data protection, dispute resolution, governing law and jurisdiction.
13.1.2 Termination will not affect any rights, remedies, obligations or liabilities that have accrued up to the date of termination, including the right to claim damages or recover costs arising from any breach of the Agreement.
13.1.3 Termination will not entitle You to a refund for any Services already provided or for any Materials/Products purchased, ordered or prepared for the project, including Bespoke Goods or items specifically obtained for Your job.
13.1.4 Any sums properly due to Us under the Agreement up to the date of termination will remain payable by You. If such sums exceed any refund owed to You, We may invoice You for the balance in accordance with Clause 5.
13.1.5 Where the Agreement ends part-way through a kitchen fit, decorating works, flooring, tiling, plastering or renovation project, We will not be responsible for any incomplete areas or for arranging alternative trades unless expressly agreed in writing.
14. Events Outside of Our Control (Force Majeure)
14.1 We will not be liable for any failure or delay in performing Our obligations under these Terms and Conditions where the failure or delay results from any cause that is beyond Our reasonable control (“Force Majeure”). Such Force Majeure causes include, but are not limited to: power failure, supplier or manufacturer shortages, delays in obtaining materials, transport disruption, illness or unavailability of key personnel, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic, pandemic, or other natural disasters, or any other similar or dissimilar event that is beyond Our reasonable control.
14.2 If a Force Majeure event described under this Clause 14 occurs, is likely to affect Our performance:
14.2.1 We'll inform You as soon as it is reasonably possible.
14.2.2 Our obligations under the Agreement will be suspended, and any time limits extended accordingly.
14.2.3 We'll notify You when the event ends and provide updated details on when the Services can recommence.
14.2.4 If the Services have been suspended for more than 12 weeks, either party may terminate the Agreement by written notice. In such circumstances, We will refund any sums paid for Services not provided, subject to deductions for Materials/Products purchased, bespoke items, or preparatory work already carried out.
15. Liability
15.1 We will be responsible for any foreseeable loss or damage that You suffer as a result of Our breach of these Terms and Conditions or Our negligence. Loss or damage is foreseeable if it is an obvious consequence of such breach or if it was contemplated by both parties when the Agreement was formed. We will not be responsible for any loss or damage that is not foreseeable.
15.2 We will maintain suitable and valid insurance, including public liability insurance. However, We do not hold professional indemnity insurance. Any advice We provide is based on trade experience and industry best practice and does not constitute formal design, architectural, engineering, building control or structural advice under any regulated standard. You remain responsible for obtaining independent professional advice where appropriate.
15.3 We provide Services to both domestic and commercial clients. In all cases, Our liability is limited to direct loss arising from Our breach of contract or negligence. We are not liable for any indirect or consequential losses, including but not limited to loss of profit, loss of business, business interruption, loss of opportunity, or loss of goodwill. It is Your responsibility to ensure that the Services are suitable for Your intended commercial purpose.
15.4 We will make good any damage We cause to the Property through Our negligence. We are not responsible for: (a) pre-existing faults, defects, damp, rot, mould, structural weakness, subsidence, unsafe electrics, defective pipework, or any other underlying condition of the Property; (b) damage that arises as a natural consequence of renovation works, such as removal of units, lifting floors, plaster deterioration, uncovering hidden defects, or disturbance to decorations adjacent to the working area; (c) cosmetic damage resulting from Your failure to clear or protect the work areas as instructed.
15.5 Where You supply Your own appliances, fixtures, fittings, paint, tiles, flooring, or other materials, We are not liable for: (a) defects in those items; (b) installation issues arising from incorrect measurements or unsuitable materials; (c) any damage or delay caused by defective or incompatible client-supplied products.
15.6 Our total liability for any claim arising under the Agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, will be limited to the total price paid for the Services or £2500, whichever is lower. 15.7 Nothing in these Terms and Conditions excludes or limits Our liability for death or personal injury caused by Our negligence, or for fraud or fraudulent misrepresentation, or for any other liability which cannot legally be excluded.
15.8 As set out in Clause 7.8, where We recommend or introduce third-party trades, contractors or professionals, they are appointed by You directly. We are not responsible for their performance, workmanship, delays or any losses arising from their acts or omissions.
15.9 We are not liable for any loss or damage arising from Your failure to follow reasonable instructions, guidance or safety advice provided by Us.
16. Data Protection & Confidentiality
16.1 We will only use Your personal data as set out in Our Privacy Policy available from Our website.
16.2 We will not share your project information, specifications, or contact details with third parties except where required for project delivery. Any personal data will be processed in accordance with applicable data protection legislation. You agree not to disclose Our proprietary methods, drawings, or supplier relationships without Our written consent.
17. Snags & Warranty
17.1 Any issues or defects (“snags”) relating to workmanship must be reported to Us within 10 working days after completion of the Services and payment of the final invoice. We will inspect and, where appropriate, remedy any genuine workmanship issues within a reasonable period. Where additional materials are required, the timeframe may be extended.
Snagging does not include: (a) minor cosmetic imperfections which do not affect performance; (b) natural settlement cracks, shrinkage, movement or seasonal expansion/contraction of timber or plaster; (c) issues caused by You or by third-party trades following completion; (d) problems arising from pre-existing defects or conditions at the Property.
We reserve the right to charge for any new snags, damage or alterations reported after the snagging period.
17.2 We provide a 1-year workmanship warranty on the Services We carry out. This warranty does not apply to: (a) wear and tear, misuse, neglect or lack of maintenance; (b) damage caused by leaks, damp, plumbing or electrical faults, or structural movement; (c) damage caused by other contractors, decorators or trades; (d) client-supplied materials, appliances or products; (e) natural properties of materials such as wood movement, settlement cracks, hairline plaster cracks or colour variations.
17.3 (Bespoke Goods Only) Where the Services include Bespoke Goods, We warrant that such goods will be free from defects in materials and workmanship for 1 year from installation. This warranty does not cover natural variations in timber, veneer, paint finishes or grain, nor minor settlement movements between the Bespoke Goods and the walls.
18. Consultancy & Fit-Out Project Terms (in addition to our main terms)
18.1 We offer consultancy, advisory and project management services for commercial and residential interiors. These may include: design and specification advice, supplier and subcontractor liaison, timeline and budget oversight, site inspections, quality monitoring, advice on materials or sequencing, and integration of Our joinery or fit-out works into broader project plans.
18.2 Unless expressly agreed in writing, We do not assume the role of Principal Contractor or Principal Designer under the Construction (Design and Management) Regulations 2015 (“CDM 2015”). Where CDM 2015 applies, You (the Client) are responsible for appointing competent duty-holders and ensuring all statutory obligations are met.
18.3 We do not provide building control services, structural engineering, architectural design, load calculations, regulatory compliance certification or any other professional service that would require formal qualifications, accreditation or insurance unless specifically agreed in writing. Any advice We provide is general trade guidance only.
18.4 All consultancy or fit-out services will be set out in a written Proposal or Quotation confirming the scope of work, day rates or fixed fees, estimated timescales, key deliverables, and Your responsibilities. No consultancy or project-management services will commence until the Proposal or Quotation is accepted in writing.
18.5 Acceptance of a Proposal or Quotation forms a binding Agreement between You and Us. Where requested, a Deposit or staged payments may be required depending on the project value and scope.
18.6 Our consultancy or fit-out duties may include, where engaged and unless agreed otherwise in writing: (a) attending pre-agreed meetings and site visits; (b) providing verbal or written advice on layout, materials, sequencing or programme risks; (c) notifying You or the main contractor of any obvious safety, compliance or coordination concerns; (d) liaising with subcontractors or suppliers where agreed; and (e) monitoring the installation of Our own works and, where appointed, third-party joinery or fit-out works.
18.7 Your responsibilities include (unless agreed otherwise): (a) providing accurate plans, drawings and measurements; (b) ensuring the site is safe, accessible and ready for the Services; (c) disclosing all project risks, conflicts, restrictions or known delays; (d) appointing a competent Principal Contractor or Principal Designer where required under CDM 2015; (e) obtaining all planning, building control or other statutory approvals; (f) ensuring You hold valid site and project insurance; and (g) ensuring all other trades attend and complete their works on time so as not to delay Us.
18.8 Where You ask Us to liaise directly with other suppliers, contractors, architects or trades, We will do so on Your behalf and with Your authority. This liaison role does not make Us responsible for their performance, workmanship, programme, compliance or conduct.
18.9 Unless expressly agreed in writing, We are not responsible for instructing, managing, supervising or guaranteeing the performance of third-party contractors. We are not liable for their delays, defects, negligence or any losses arising from their acts or omissions.
18.10 Where We are engaged for full project oversight, You must give Us full authority to liaise, coordinate and issue instructions on Your behalf within the scope of the Agreement. Such oversight does not extend to professional design supervision, CDM compliance, building control functions, or any role requiring technical certification.
19. Other Important Terms
19.1 We may from time to time change these Terms and Conditions without giving You notice, but We will use Our reasonable endeavours to inform You as soon as is reasonably possible of any such changes.
19.2 Where We carry out Services for a Limited Liability Company, We require Director(s)/Controlling Shareholder(s) to guarantee Your liabilities to Us or provide suitable security for payment.
19.3 Where you do not have the authority to instruct work (such as a tenant) you should notify us immediately. Where authority is not given, which results in any dispute of Our fees/invoice, you will be invoiced for the works and any losses incurred.
19.4 We reserve the right to charge mileage at 45pence per mile on matters not within the contracted agreement.
19.5 We may transfer (assign) Our obligations and rights under the Agreement to a third party (this may happen, for example, if We sell Our business). If this occurs, We will inform You in writing. Your rights under the Agreement will not be affected, and Our obligations under the Agreement will be transferred to the third party, who will remain bound by them.
19.6 You may not transfer (assign) Your obligations and rights under the Agreement without Our express written permission (such permission not to be unreasonably withheld).
19.7 The Agreement is between You and Us. It is not intended to benefit any other person or third party in any way, and no such person or party will be entitled to enforce any provision of the Agreement.
19.8 If any provision of the Agreement or these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Agreement or these Terms and Conditions and the remainder of the provision in question will not be affected.
19.9 No failure or delay by Us or You in exercising any rights under the Agreement means that We or You have waived that right, and no waiver by Us or You of a breach of any provision of the Agreement means that We or You will waive any subsequent breach of the same or any other provision.
20. Alternative Dispute Resolution (ADR)
20.1 In the event of any dispute, disagreement, or claim arising out of or in connection with this Agreement, both parties agree to first attempt to resolve the matter through good-faith discussions.
20.2 Where a resolution cannot be reached, both parties agree to consider resolving the dispute through Alternative Dispute Resolution (ADR), including but not limited to mediation, arbitration, or adjudication. Unless otherwise agreed or directed by a statutory process or tribunal, the costs of any ADR process (including mediator/arbitrator fees, venue hire, and reasonable disbursements) shall be split equally between the parties, irrespective of the outcome.
20.3 This clause does not prevent either party from issuing court proceedings in urgent cases or where ADR has failed.
21. Law and Jurisdiction
21.1 These Terms and Conditions, the Agreement, and the relationship between You and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.
21.2 Any dispute, controversy, proceedings, or claim between You and Us relating to these Terms and Conditions, the Agreement, or the relationship between You and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England and Wales.
SCHEDULE 1
1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Agreed Times” means the times at which You and We agree for Us to have access to the Property to carry out and complete the Services.
“Agreement” means the contract into which You and We will enter if You accept the Quotation and, where required, pay the Deposit. The Agreement will incorporate, and be subject to, these Terms and Conditions.
“Bespoke Goods” means goods/products that have been specifically designed and made to fit the requirements of the individual client/customer.
“Business” means any business, trade, craft, or profession carried on by You or any other person or organisation;
“Consumer” means a “consumer” as defined by the Consumer Rights Act 2015, and in relation to these Terms and Conditions, means an individual customer of the Trader who receives Services for their personal use and for purposes wholly or mainly outside the purposes of any Business;
“Deposit” means the deposit You may be required to pay;
“Enquiry” means Your initial request for Us to provide the Services;
“Final Fee” means the total of all sums You must pay, which will be shown on the invoice;
“Services” means the carpentry and/or joinery services We provide, and may also include kitchen fitting, tiling, flooring, plastering, painting and decorating, and light renovation works, but only to the extent expressly set out in the Quotation. For the avoidance of doubt, We do not carry out any gas, electrical, structural, or building control–regulated works unless explicitly agreed in writing;
“Materials/Products” means the materials and/or products required for the provision of the Services, which We will supply (if any) as specified in the Agreement;
"Project" means the overall works or scheme at the Property of which the Services form part, as described in the Quotation;
“Property” means the site as detailed in the Enquiry and the Agreement, at which the Services are to take place, including the site/s where work is to be carried out;
“Quotation” means the document We provide to You setting out the Services We will provide and the fees payable. A Quotation is based on the information and conditions visible at the time of assessment and may be subject to change if variations, hidden defects or additional work are required;
“Quoted Fee” means the fee set out in the Quotation, which may change according to the actual work undertaken;
“Start Date” means the date You and We agree on for Us to start providing the Services as specified in the Agreement;
“Visit” means any occasion, scheduled or otherwise, on which We visit the Property to provide the Services;
“We/Us/Our” means the Trader and includes all employees, agents, and sub-contractors of the Trader; and
“You/Your” means the Consumer or Business who has instructed us to carry out Services
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